When your business relies on the smooth running of your IT systems the Oriium Premier Service agreement provides our most comprehensive support for your entire infrastructure. Monthly Infrastructure reviews provide valuable information on network health and allow for required maintenance to be scheduled as part of the agreement. Our weekly scheduled platform maintenance and integrity ensures that essential services are patched to the latest service levels and are running optimally.
As well as the excellent business hours support desk access you will also have access to an "out of hours" support line. This service re-directs the support line to any one of our senior consultants who will then assign the call to an appropriate engineer. Ideal for the business with remote users working round the clock and a large infrastructure, the Premier Service Agreement offers a complete solution for the larger enterprise.
The Premier service agreement includes:
• Onsite consultant time to be used for review / implementation / consultation and onsite support
• Remote console / Telephone support to be used for troubleshooting any part of your IT infrastructure (08:00 - 18:30)
• Quarterly comprehensive infrastructure review - ensuring all platforms are running optimally
• Monthly maintenance check - ensuring all platforms have the latest updates and security patches applied
• Backup Notification Alerts Service - ensuring that all scheduled Backup activities have completed successfully and within the allotted time
• Server Error & Performance Monitor Notification Alerts Service - ensuring that the server's performance is maintained and that any reported errors are immediately investigated and resolved
• Unlimited License / Platform / Financial Integration / Infrastructure consultation