Oriium's CASP Support agreement help you make the most of your investment in the CommVault software suite providing broad business coverage with direct access to the Oriium CASP Technical Support team via. telephone, email and the dedicated CASP support portal. The Oriium CASP Support Team is staffed by highly skilled professionals working from our centralized technical helpdesk based in the north of England.
CommVault CASP Web Support is provided via the CASP Support Portal which provides 24x7 access to Incident Management tools including the ability to raise, update, modify and close new or existing support requests. Full ticket details are available online and access can be restricted to either individual user or site requests.
Customers subscribed to an active CASP agreement can take advantage of the reduced cost of on-site professional services provided under the agreement and have access to the quantity-break PS pricing model for specific projects including training, consultancy and support.
CASP Support agreements include professional service allowance (if applicable) to be used for bi-annual analysis/review and reporting sessions (including write-up / documentation) or quarterly health check / remedial work days to be used to actively review the environment and action any configuration changes or environment upgrades.